This accessibility statement applies to content published on https://myjourney.bracknell-forest.gov.uk
This website is run by Bracknell Forest Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including most recent versions of JAWS, NVDA and VoiceOver)
We've also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know that some parts of our website aren't fully accessible.
You can see a full list of any issues we currently know about in the non-accessible section of this statement.
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
call: 01344 352000
We'll consider your request and get back to you in 10 working days.
Reporting accessibility problems with this website
We're always looking to improve the accessibility of this website.
If you find any problems that aren't listed on this page or think we're not meeting the requirements of the accessibility regulations, please contact the Digital Services team by:
phone: 01344 352000
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website's accessibility
Bracknell Forest Council is committed to making its website accessible, in line with the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
The content listed below is non-accessible for the following reasons:
our logo is not visible if colours are inverted
social links throughout the site open a new window without warning screen reader users beforehand
additional content can be shown with mouse over and keyboard-only focus - voice activation users may not be aware of the functionality as it is not obvious to users
The following issues have been reported to Cludo, our search provider:
there are unlabelled form elements within the search result pagination
there are non-descriptive links within our search results and news archive pagination
We are also aware of issues within our use of Google Maps, including colour contrast issues. These issues have been reported to Google.
Non-compliance with the accessibility regulations
If you find an issue that we have yet to identify, please contact us using one of the options described in the 'Reporting accessibility problems with this website' section of this statement.
At this time we have not made any disproportionate burden claims.
Content that's not within the scope of the accessibility regulations
PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By December 2021, we plan to either fix these or replace them with accessible HTML pages.
The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
Our service includes the use of online maps to show certain geographical information.
These are not used for navigational purposes and are exempt under the regulations. If you need the information presented in an online map in a different format, please contact us to discuss reasonable adjustments.
Preparation of this accessibility statement
This statement was prepared on 18 September 2022. It was last reviewed on 18 September 2022.